Veteran’s Day is a day to honor all the men and women who have served in America’s armed forces. To honor and learn about them, l recommend these US military sites. Veterans Day in the U.S. is tomorrow. It was designated as November 11th. World War I ended...
The federal government has redefined truth in advertising. Make sure to read the fine print. How are we to know what the price of travel products will be? The DOT allows airlines to separate baggage, seat assignments, and more from airline tickets. The FAA allows at...
Ruined vacations by a toxic blend of self-importance and social blindness. Bad behavior in hotels has been front and center lately. A recent survey by Expedia suggested hotel faux pas are a growing problem. Topping the list of no-nos: bare feet in hotel common areas...
The five worst travel mobile phone scams to avoid include robocalls, fake notifications, fake QR codes, travel verification, and fake AI family member voice scams trying to steal your money and/or identity. Mobile phone scams, particularly those targeting smartphones,...
CLIA’s Cruise Line Bill of Rights outlines passenger rights. According to a new guide issued by Christopher Elliott about the cruise line industry, this is the definitive definition of a cruise line bill of rights. These are the ten rights cruise line passengers...
What should be included in hotel room servicing? For the last decade, many hotels have automatically charged “resort” fees to guests to cover amenities like daily newspapers, bottled water, and use of exercise facilities. Hotels believed these fees, often added after...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
