Caregiver and airline wheelchair policies Always, always when traveling with anyone who needs wheelchair assistance, make sure to contact the airport and airline prior to arriving for caregiver and wheelchair policies. The earlier the better. In the US all airlines...
When it comes to hotel amenities, the lodging industry is trying something new: It’s giving you what you want. Hotels are downplaying signature scents and recycling programs, which I can promise you no guest ever asked for. Instead, they’re advertising hotel amenities...
Vacation rental insurance is not like hotel insurance — plan ahead. The world of vacation rentals is far different from staying in a hotel. Hotels have requirements to have certain insurance; you are protected against a fire in your accommodations and major weather...
“Get to the airport early” — but how early? A friend asked me tonight how early she should get to the airport. The short answer? Probably earlier than you think. Here are eight factors that should go into the decision. While the answer for everyone will...
The human touch still beats technology during problematic delays. My client had a business class ticket to Paris from Newark, which meant the trip should have been a pleasure. Even with delays due to bad weather in New York, the plane was only an hour late. Then there...
American Airlines AURA tool to reassign connecting flights hurts passengers who arrive in time for an original connecting flight and causes massive delays and problems. Last week, a good friend came back from Hawaii on American Airlines. Her flight left 45 minutes...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
