Everyone wants to get on the plane first, and it’s getting out of control. Passengers want to cut the boarding line. I saw it recently while I was getting on a flight from Montevideo, Uruguay, to São Paulo. A man with a cane cut to the front of the line. “I have a...
Cruise travel insurance can be a lifesaver or at least a trip-saver, but extra time before a cruise is the best self-insurance. Beyond insurance, travelers can help themselves by not cutting things too close for arrival before a cruise or a tour departs. Extra time...
Air traveler appalling behavior since the pandemic ended doesn’t seem to be diminishing — in fact, it seems to be getting more bizarre than ever. In the past, I’ve discussed my air traveler appalling behavior committed by travelers on flights that...
A passenger flew from Dallas to Denver last summer; her baggage did not. She filed a claim. Frontier denied it as an overdue baggage claim. Why? Frontier says she waited too long. Collins says Frontier Airlines never gave her a chance to file a claim. Is it an overdue...
Seven times able-bodied passengers might not want an exit-row seat For many economy-class travelers, an exit-row seat is the holy grail of seating. And generally, everyone wants to sit in one. As a travel agent, I’ve had several families with young children or...
Flying with a 2-year-old is taking an injury chance. But parents often take that chance to save money. On a flight not that long ago, a family was sitting not far from me. The mother sat next to her son, who was about four or five years old, and the father had their...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
