The airport floor is probably the last place you want to sleep. But it’s sometimes the only place for passengers like John Paul Engel. Engel has faced a long delay and nowhere to go on several occasions, including this summer in Miami. He thinks catching a few...
Be aware of international data roaming when traveling. What you don’t know can really hurt financially. This is not an advertisement for T-Mobile, but travelers who use the T-Mobile services while traveling have no new limits on their text messages or data....
Airlines ultimately control issues determining what flights leave on time and what flights are delayed Many travelers don’t realize that all flights are not equally likely to be delayed or leave on time. And, while the algorithm may not be apparent to anyone who...
Expecting to get an upgrade to First Class when you dress up is generally a myth. You need elite status in the airlines’ frequent flier programs. For years I’ve heard the advice attributed to flight attendants about what to wear to get free upgrades when...
Travel agent hotel benefits can make any stay at a hotel a real vacation Many travelers who prefer to do it themselves for simple trips will only call a travel agent for something complicated or fascinating. But, in many cases, when someone is looking for a special...
You need more vacation time in 2025. No, not one of these Frankencations, where you cobble a few sick days together with a weekend and pretend it’s the real deal. I mean a real vacation. One week, two weeks — maybe even a European-style getaway for a whole month. Or...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
