It’s that moment of hesitation before you head out the door. The one where you ask, “What about my hotel room safety? Is it safe to leave my valuables in my hotel room?” It happens to me often, not just because I practically live in hotels but also because I often...
Online booking mistakes can happen easily and are hard to undo Thanks to technology, travel can be booked with a few quick swipes and clicks. For most people, it means the process is much faster. It also means more online booking mistakes. Any reader of this site will...
Is a “guaranteed late arrival” always guaranteed? Always check. Years ago, many hotels would accept reservations without a credit card, but only hold the rooms until, say, 4 or 6 p.m. A credit card guaranteed late arrival, but also meant travelers that...
Sometimes the hotel human touch works wonders even in a touchless world These days there are all kinds of commercials and online ads for great hotel websites and apps. Many intimate that booking through them will get you some glorious room or suite at a good price....
Mandatory hotel fees are different from airline fees. We live in polarized times. When the last President talked about getting rid of “junk fees,” he hit on one thing about which almost all Americans agree — mandatory hotel resort fees have got to go....
When it comes to hotel amenities, the lodging industry is trying something new: It’s giving you what you want. Hotels are downplaying signature scents and recycling programs, which I can promise you no guest ever asked for. Instead, they’re advertising hotel amenities...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
