The federal government has redefined truth in advertising. Make sure to read the fine print. How are we to know what the price of travel products will be? The DOT allows airlines to separate baggage, seat assignments, and more from airline tickets. The FAA allows at...
Ruined vacations by a toxic blend of self-importance and social blindness. Bad behavior in hotels has been front and center lately. A recent survey by Expedia suggested hotel faux pas are a growing problem. Topping the list of no-nos: bare feet in hotel common areas...
What should be included in hotel room servicing? For the last decade, many hotels have automatically charged “resort” fees to guests to cover amenities like daily newspapers, bottled water, and use of exercise facilities. Hotels believed these fees, often added after...
One of my least favorite hotel commercials is about two people checking out. It turns out they paid different rates at the same hotel. Obviously, it seems they had a hotel room complaint. It doesn’t say what kind of rooms they each had. Sometimes, it is just...
There are few things worse than bedbugs while you’re traveling. Steering clear of bedbugs while traveling and preventing them from hitching a ride with you when returning home is essential. Earlier this year, giant pest control company Orkin published its 2025...
Seriously. It happened to Sira Mas, who checked into a boutique hotel in Chicago recently. She found a $25 per night fee on her bill for parking. But she didn’t have a car. “The parking fee was mandatory for every visitor,” says Mas, who works for an e-commerce...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
