Seat issues are serious problems. Unfair seat-swapping requests, seat squatting, man-spreading, poor treatment of seat recliners, and passengers who use up the seat space of others are getting out of hand. Have you been on a plane flight recently and experienced seat...
Caregiver and airline wheelchair policies Always, always when traveling with anyone who needs wheelchair assistance, make sure to contact the airport and airline prior to arriving for caregiver and wheelchair policies. The earlier the better. In the US all airlines...
“Get to the airport early” — but how early? A friend asked me tonight how early she should get to the airport. The short answer? Probably earlier than you think. Here are eight factors that should go into the decision. While the answer for everyone will...
American Airlines AURA tool to reassign connecting flights hurts passengers who arrive in time for an original connecting flight and causes massive delays and problems. Last week, a good friend came back from Hawaii on American Airlines. Her flight left 45 minutes...
Don’t get TOO comfortable before boarding. Yes, there are many ways to miss flights. Missing a flight is a recurring nightmare for frequent fliers. In some cases, it is a literal nightmare, as friends have told me. Don’t forget your departure time. These...
Disability pretenders are at it again. They feign wheelchair assistance and depart the flight on their feet. Have you ever been on a miracle flight? You know, where there’s a line of wheelchairs waiting to pre-board — but somehow, those same passengers can walk off...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
