Am I owed a refund when my rental car broke down? John Sand’s Enterprise rental car broke down on his first day in Munich, and the company towed it without providing a replacement vehicle, leaving him stranded for 36 hours. After making 30 phone calls, sending...
States have electronic toll collection systems with no human collecting tolls and no way to use a credit card to pay a toll. If a traveler finds paying an electronic toll collection impossible, keep reading. Many travelers decide to travel by car. Unfortunately, they...
Everything seemed fine when Josie Daigle rented a car in Boston from a national chain. A quick look was all she gave the car rental safety check. The cursory glance at the vehicle before she drove off with her two young kids suggested the car was safe. It wasn’t...
The car rental company now uses a template called the Enterprise Damage Evaluator to determine if you damaged a vehicle. So many readers have accused Enterprise of running damaged rental car scams that I’ve lost count. But something interesting has happened lately....
Amazingly, 1 out of 4 car rental travelers is wrongly accused of unjust rental car damage charges. A recent poll of Travelers United subscribers found that 25 percent of members have experienced unjust rental car damage charges. The surprising results come from a...
I have ten essential tips to prevent extra car rental charges for existing damage and to forestall other problems. I’m on an extended journey right now. By returning home, I will have traveled by land, air, and sea, and my overall distance will be almost 30,000...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
