I have ten essential tips to prevent extra car rental charges for existing damage and to forestall other problems. I’m on an extended journey right now. By returning home, I will have traveled by land, air, and sea, and my overall distance will be almost 30,000...
Rental car safety is not necessarily at the top of a traveler’s mind when renting an automobile. They rarely wonder: Has the rental company properly maintained the car? Are there any recalls on the vehicle? Did they thoroughly clean and sanitize it? But lately,...
Enterprise charges $515 for damage to a rental car when it discovers a missing head restraint in a rental vehicle. But was it her rental vehicle? Question Enterprise Rental Car in Munich charged me for damage to a rental car I rented last year, even though I returned...
Car rental companies are up to their old rental scams again. Just ask Greg Taylor, who rented a sedan from Fox Rent-A-Car last month. He found that the companies are using their old rental car scams again. He had prepaid $106 through Expedia for the car. But Fox...
Question My wife and I rented a car from Hertz in Arizona for a couple of days with our kids. The rental went fairly seamlessly. Then we received an $850 repair bill six months later. We didn’t notice any damage to the car when picking it up. The representative did...
Electric vehicle renters must understand their challenging issues to eliminate unfortunate surprises and delayed road travel. If you think that when you reserve a rental Electric Vehicle (EV) it’s the same as renting a gasoline-fueled car, you’re mistaken....
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
