Hidden cameras have been found in vacation rentals, invading guests’ privacy. Find and deactivate them or leave the rental. A group of women who booked an Airbnb on British Columbia’s Sunshine Coast are warning guests about vacation rental homes after they...
Marriott will allegedly stop resort fees deception starting May 15, 2023 The largest hotel chain in the world, Marriott International Inc., will start including resort fees in overnight room rates. Marriott, a leader in deceptive pricing at hotels across America, says...
The FAA’s lack of a requirement for EpiPens on planes emergency medical kits puts passengers’ lives at serious risk. The time is long past for the airlines to add EpiPens to airline emergency medical kits (EMK). The Federal Aviation Administration (FAA)...
More consumers than ever have asked me the same question: What is happening with Southwest? I reached out to Southwest Airlines for information. After working with them for years, their explanations usually are good and have always played out well. These storm-delayed...
Hotel resort fees make history in the State of the Union Address this year President Biden harked that he was going to ban hotel resort fees. You know, “those fees can cost up to $90 a night at hotels that aren’t even resorts,” to thunderous applause at the State of...
All European travelers will be faced with soaring airfares and more connections. Many travelers heading to Europe this summer already know how expensive prices are in 2023. Soaring airfares are the norm. Most travel agents I know are getting regular requests, even...
The 2022 airline complaint data logged by the DOT was damning for airlines. It showed a huge increase in complaints about cancellations and delays. Last week, the U.S. Department of Transportation (DOT) finally released its full-year, 2022 airline complaints. Even...
The Jones Act in Alaska kept cruise ships at port. A waiver frees them. Almost a dozen years ago Senator John McCain introduced legislation to repeal the 1920 “Jones Act.” Now Congress deliberates again. An exception to the Jones Act in Alaska can be a...
When are consumer airline advocates more effective than the aviation IT industry? When advocating about airline ancillary fees, a common-sense advocacy effort may be more effective. The country needs joint work to develop new airline ticket sales regulations. Last...
The airlines want to solve pilot shortages and high operating costs by having just one pilot flying their planes instead of two. It’s a questionable strategy considering safety and handling inflight emergencies. Airlines in the US and Europe are pushing to use...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
