Account authentication is complicated at United. It is a form of two-factor authitication. Anyone who’s spent any time in a United Club at an airport or even in a United Airlines boarding area in the past few years knows the drill — someone talking loudly into...
Travel agent etiquette travelers should follow: Be specific. Travelers who book all their own travel can skip this post. But, any traveler who uses a travel agent, especially the first time they use a travel agent, should read on. Leave these five forbidden travel...
For some of us, “Old Fashioned” is the way to travel — with paperback books. Admission upfront — I’m a travel agent and a regular traveler. It is easy to understand the advantages of reducing weight and bulk in luggage and limiting what’s in a...
Everyone, except maybe airline, hotel, and other travel industry executives, are irritated by junk fees. In addition to everything else, the fees are often incredibly regressive, especially in the hotel industry, and hurt those who can least afford them the most. Take...
The entire travel industry has staffing issues — even travel agent shortages as you plan your travels. As travel returns, it’s been a rough staffing year for the travel industry. Are we approaching a travel agent (or advisor) shortage? We all read stories about...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
