Five rules can help travelers avoid airline flight delays and change fees
Today, one of the most difficult situations to deal with is trying to avoid flight delays. For most flights, passengers are at the mercy of the airlines.
Except for international flights (especially flights from and to the European Union), America’s flying public have no protection from airline issues with late arrivals and departures. If a traveler is flying on a single ticket on the same airline alliance, there are some protections. However, if a passenger has booked his ticket on separate airlines and with separate tickets, the results, even when it is clearly the fault of an airline, do not end well.
Don’t dare miss your flight
Missing connections is costly. When travelers cannot avoid flight delays, it can mean losing your entire airline ticket — both the outgoing flight and the return flights. Missed connections almost always mean extra expense and may mean staying overnight near an airport along the itinerary. It can also mean lost reservations at hotels and charges to credit cards, as well as missed tours and cruises. All cost passengers great amounts of time and money, while airlines have no skin in the game.
Here are five rules for passengers to follow should they be facing connecting flights while traveling. These should help avoid flight delays.
1. Definitely, fly early in the day.
The first flights normally leave on time and later in the day travelers face a domino effect of flight delays that happen during the day. Try to schedule an early flight.
The early flights almost always take off on time. There are no bags to be transferred from other flights, smaller crowds at TSA, shorter lines for baggage check-in, and so forth. Plus, if the first flight of the day is late, that airline knows that the rest of that aircraft’s flights will face similar problems.
2. Fly on Southwest.
This airline is the only airline that doesn’t charge a change or cancellation fee. For bargain prices, they treat customers like full-fare fliers when it comes to changes.
Virtually every other airline has a two-hour missed flight rule. However, flight changes and cancellations can cost $200 for domestic flights and $300 or more for international itineraries.
3. If possible, fly on point-to-point carriers flying non-stop routes.
The larger network carriers depend on connections through their hubs. Missing connections is costly in both time and/or money. When flights are crowded, waiting for the next available flight may mean days, not hours.
About 70 percent of network carrier flights go through one of their hubs. This means connections. Of course, when flying the same carrier, missing a connection does not necessarily mean losing your money. However, it can mean delays at the airport until a following flight has room. And, with airline routes now booked to capacity (and more), I have heard of passengers waiting days for the onward connections, not only hours. All this is at the expense of the passenger, including lodging and airport food, as well as missing time at their destination.
The solution is to fly on non-stop routes. Those flights are not subject to making any connections. If all goes well after takeoff, there are few chances for additional delays.
4. Use on-time statistics to book flights.
Airlines are required to include these with their schedules. Most have a rollover or click on the flight number, a details link, or a flight-time link that opens these statistics. It is not uniform, nor are these statistics obvious to the once-a-year traveler.
All airlines, through the efforts of Travelers United, now must include delay data on their websites. Though missing connections is costly, the data is not always easy to find, but it must be available to passengers. It is the only way passengers know whether the schedules are realistic or misleading. This requirement is now a federal regulation.
Also, remember, on-time according to DOT means that the flight can be up to 15 minutes late. That, combined with being in the back of the plane, can mean the difference between making a connection or not.
On AA.com, click on the “details” link under each flight. On delta.com, click on the actual flight number to see the on-time percentages for the flight. When using United.com, click on the flight times and a window with on-time percentages will appear. On Southwest.com, click on the flight numbers for the on-time percentages.
5. Leave extra time for changes in the passenger mix during holiday travels.
Every day is a holiday in terms of load factors. However, the holidays see the once-a-year travelers come in droves with their families. That causes the problems — lack of knowledge about flying — more than simply a large number of travelers.
As travelers have long heard, flying during the holidays can be painful. However, every day now means equal crowds and load factors that were once reserved for the holidays. Though the numbers of passengers are not greater than normal, the mix of travelers means it is more difficult to avoid flight delays.
Of course, the lines at security checkpoints seem longer, baggage lines are extended, and customer-service desks are more crowded. This is not because the numbers of travelers over the holidays are greater than on normal weeks, but because the type of traveler changes.
Holiday time at the airport is the amateur season
More families with more checked baggage are traveling. That means more flight delays. Plus, infrequent travelers are more unsure of TSA security checkpoint procedures than road warriors and there are far more children on flights. All these factors are enough to change the airport and flight experience and make it seem like the end of the world for seasoned travelers.
The extra time needed to navigate through airports, check-in, and security all mean more opportunities for a missed connection. So, travelers should make sure that they can avoid flight delays by leaving extra time to maneuver through airports, wait in baggage check lines, and get seated on aircraft.
Charlie Leocha is the President of Travelers United. He has been working in Washington, DC, for the past ten years with Congress, the Department of Transportation and industry stakeholders on travel issues. He was the consumer representative to the Advisory Committee for Aviation Consumer Protections appointed by the Secretary of Transportation from 2012 through 2018. He also served on the Consumer Advocacy Subcommittee of the Transportation Security Advisory Board.