Real change means making these amenities part of the contracts of carriage. Now, amenities for canceled flights may include meals and hotel overnights. It is almost like magic, but airlines are now paying attention to passengers they have spurned in the past when...
Transportation Secretary Duffy wants everyone to dress for respect to restore civility in air travel. I remember the days of the “Golden Age” of air travel. I remember it both fondly and . . . not so fondly. My first flight was in 1954 and everyone was dressed to the...
With the state of the ATC, airline delays and cancellations are to be expected If anyone is in the lineup for a free space on a different flight because they were bumped from a previous flight, join the club. How you should deal with airline delays and cancellations...
I completely understand the need to make a profit and extra fees — to a point. As a travel agent/advisor, my colleagues and I talk regularly about cancellation fees. Flights may have been canceled, but little money ends up in the passenger’s pocket. However,...
Enjoy another country for a few days with a free airline stopover on long-distance flights Last year, I enjoyed three nights in Lisbon, Portugal, during an airline stopover program run by TAP. Plus, I learned that these stopover programs are not only for transatlantic...
The most common passenger in-flight medical emergency is passing out on planes When a flight attendant calls for a doctor in mid-flight, chances are a passenger has passed out on a plane. This is the most common in-flight medical emergency. The medical term is syncope...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
