by Charlie Leocha | Nov 2, 2013
Southwest Airlines reaps customer satisfaction by keeping it simple. Dogs find a school to help them train for the problems of flying. Don’t we wish we had such lessons? Google glass may be coming to an airport or other customer service systems bringing...
by Janice Hough | Apr 24, 2013
In airline speak, almost any change is trumpeted as good news for the customer. Most changes are publicized immediately with the best possible spin put on any new policy. Not this time. United Airlines, without as much as a memo to travel agents, quietly raised their...
by Charlie Leocha | Feb 2, 2011
Seven domestic airlines have agreed to a promotion with GoGo Inflight that offers free Facebook access during the month of February. Virgin America, Delta, AirTran, American, US Airways, United and Alaska Airlines have all signed on. Facebook will be free for all WiFi...
by Charlie Leocha | Jan 12, 2011
At the heart of the American Airlines/distribution system battles that are raging in the travel industry today is the bottom line of saving money. AA wants to basically distribute for free and cut out all of the middle men. The other central issue is what American...
