Many passenger blunders on Delta Flight 4819 last week were made evacuating from the plane after it crashed in Toronto. It could have cost them their lives. Last Monday, February 17, Delta flight 4819 left Minneapolis-Saint Paul International Airport uneventfully. The...
Airline lounges serve millions of guests annually and make the airlines billions of dollars. Airline lounges are a “money-making” amenity for millions of travelers and for millions in airline revenues. The COVID pandemic unleashed consumer craving and revenge travel....
At JFK airport, an AA plane crossed the runway on which a Delta jet was taking off. Alert air traffic controllers prevented a deadly collision. Poor FAA plane incident data leaves more questions than answers. You’ve likely read about the January 15 close call...
Delta and Air France/KLM have proposed merging transatlantic operations in all but name Delta Air Lines and Air France/KLM are already in an unholy airline alliance called SkyTeam. That alliance, while approved by the Department of Transportation (DOT), is part...
A suggestion about how to avoid another bumping fiasco. By now you’ve likely read about United Airlines having airport security police forcibly remove a passenger from one of their flights after he refused to accept being involuntarily bumped from the flight....
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
