by Charlie Leocha | Nov 24, 2009
From reader comments, traveler comments and my own experiences, I know that the United Airline brand is having a hard time. Although I will be flying with them on Friday, I often recommend avoiding the airline unless the airfare is a bargain passengers can’t...
by Ned S. Levi | Nov 9, 2009
Most of us have read about Armando Alvarez, vice president of Best Buy, the $47 billion-a-year electronics retailer, and his troubles with United Airlines. In late October, a United gate agent revoked Alvarez’s First Class upgrade, “purchased” with miles from his...
by Ned S. Levi | Jul 20, 2009
Last week, I heard from a young man who returned from a trip to Europe. He had a great time, but was upset with the airline. On his outbound flight he didn’t have a power port at his seat that he’d expected, and on his flight back he had to complain to...
by Charlie Leocha | Jun 30, 2009
Originally published on Tripso.com, June 30, 2009. United Airlines by trying to foist credit card fees onto their agents is striking a blow against consumer protections offered by credit cards. Any way United slices their business, they are still, in the end, the...
by dunhampotter | May 1, 2009
Christopher Ambler and his family were excited to escape the cool Seattle climate and catch some much needed sun on their Royal Caribbean cruise to Mexico. Imagine his horror to learn the family’s entire Mexican cruise was no longer going to Mexico and that it would...
