Should passengers know their rights?

The answer to this question is, “Of course.” That is the answer from everyone, including the airlines. However, when we get to specifics and whether or not passenger rights should be easy to find and clearly stated by airlines, the answers become more...

6 rules for high-value, carry-on baggage

Recently, a photographer wrote he needed help after traveling on Delta Airlines from Jackson, Wyoming, to Ft. Lauderdale, via both Salt Lake City and JFK Airport in New York. When his luggage arrived in Ft. Lauderdale, more than $10,000 of his photographic gear was...

Carry-on smarts save hassles and cash

This past week I was contacted about a photographer traveling on Delta Airlines from Jackson Hole, Wyoming, to Fort Lauderdale, Florida, via both Salt Lake City International and JFK International. He had a roller carry-on bag filled with his expensive photographic...

Lost luggage — will your airline pay off?

Have you ever arrived at your destination to watch other passengers on your flight retrieve their luggage at “Baggage Claim,” except you? You got that sinking feeling that your bag was lost forever? Was it lost forever, or did you eventually get it? Did the airline...

TSA ID requirements — security theater not security

Recently, I’ve noticed there are more and more travelers who militantly assert that air travel passengers don’t need to show TSA (Transportation Security Administration) agents their IDs under Federal law, in order to fly on a commercial airplane. Many of...