Are airline customer service commitments worthless? They do not have the force of law yet. Every airline has a customer service commitment. The Department of Transportation (DOT) requires it. But, DOT refrained from making these customer service commitments a part of...
Here’s when you can get refunds on non-refundable tickets today. If you cancel within 24 hours of booking If you’ve booked a ticket in the United States, the Department of Transportation (DOT) requires U.S. and foreign air carriers to hold a reservation at the quoted...
Small claims court may make sense — but only if your losses are between $2,500 and $25,000, depending on where you file your claims. When something goes wrong on an airline trip, the normal course of action is to petition the Department of Transportation (DOT) for...
Passenger compensation is generous for baggage and adequate for denied boarding. But, there are no payments today for delays and cancellations. In the US, if your flight is delayed or canceled, or if your baggage gets lost or damaged, unfortunately, airlines aren’t...
When passengers cancel flights, they lose. Airlines win. With a nonrefundable ticket, that’s the inconvenient truth The Department of Transportation (DOT) says that airlines that cancel flights must provide refunds in cash. But, what is the situation when the...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
