What should consumers ask of the Secretary of Transportation? When Travelers United met with the Secretary of the Department of Transportation (DOT) we wanted to be ready with a clear message. We waited patiently to have a chance to share the passengers’ points...
FAA mandated airline emergency medical kits to assist passengers with medical emergencies in flight, but the kits are outdated and inadequate to treat many passengers well. I’ve witnessed three medical incidents on flights over the years and have personally...
Finally, flight credits don’t expire. Congratulations Southwest Airlines, passengers thank you. As of yesterday Southwest Airlines flight credits do not expire. This is a first-of-its-kind policy. Finally, the largest domestic airline has recognized that flight...
You used to hear that travel agents won’t be needed anymore. Today, we need travel agents more than ever. I have been in the travel industry for decades. And for decades I’ve heard it’s a dying industry. Yet, in 2019, the travel agent business was...
Delayed or lost luggage can ruin any trip. Find out how to prevent your bags from going missing or being delayed, plus help the airline locate them to recover them faster. Thousands of pieces of lost luggage have been piling up at London’s Heathrow Airport....
While in-flight theft isn’t commonplace, it isn’t rare either. Air travelers must pack defensively to prevent theft of the cash, cards, identification, and other valuables they bring aboard their flights. In-flight theft is alive and well. Diego Sebastian...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
