There are only a few times that travelers win in the airline passenger rights world against airlines. There are only a handful of times that passengers get compensation or are allowed to change their plans without signficant penalties. Though airlines complain...
The FBI has reported that unwanted advances are “on the rise” on airlines. I have 12 tips for women to help them avoid sexual assaults while flying. Far too often, we read about a man on a plane making unwanted sexual advances to a woman on their...
Flight delay compensation and checked baggage delay refund rules are DOA. More than three years after it was first proposed, the Department of Transportation announced a new flight delay compensation rule. This would have triggered automatic refunds if flights were...
Amazing savings come with European low-cost air travel. Here’s where to find those bargains. The biggest bargains in Europe aren’t found by buying a Eurailpass — try European low-cost airlines. Rail travel for long distances is old news leftover from the...
New Southwest changes will not affect me personally. They are a mistake and will change the airline. True confessions up front. As a travel agent, I almost never booked flights on Southwest since they finally ended all commissions in 2007. Nor do I fly them. These...
Once upon a time, we didn’t have electronic tickets — paper was king. The ticket number mattered then and still does. It was one of those calls, more than a decade ago, that we laugh about now. My travel agency client, who is also a friend, was traveling to...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
