These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.

• – DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits.
• – Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
• – Creation of the DOT Consumer Advocate to focus on aviation consumer protections
• – Advertised airfares now include airfare plus mandatory taxes and fees
• – Lost/damaged/delayed luggage compensation limit increased to $3,500
• – Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
• – Once airfare is purchased, that airfare and ancillary fees cannot be increased
• – Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.

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