The FTC announced public hearings on junk fees two years ago. The Federal Trade Commission Chair Lina M. Khan announced an open meeting of the Commission two years ago: Advance Notice of Proposed Rulemaking (ANPRM) on Junk Fees. The Commission will vote on whether to...
When it comes to hotel amenities, the lodging industry is trying something new: It’s giving you what you want. Hotels are downplaying signature scents and recycling programs, which I can promise you no guest ever asked for. Instead, they’re advertising hotel amenities...
Watch out for mandatory destination fees and other creative surcharges. Robert Kraus encountered the worst junk fee ever on a recent visit to Washington, D.C. That’s when his hotel added a surprise $20 “Daily Mandatory Destination Charge” to his...
Bipartisan resort fees legislation is needed today. Just before the US Senate left for an August recess, two Senators, Democrat Amy Klobuchar of Minnesota and Republican Jerry Moran, introduced bipartisan resort fees legislation. It is the Hotel Fees Transparency Act,...
California Resort Fee Bill mandates that all mandatory fees be included in advertised lodging room rates. California, a leader in passing first-in-the-nation consumer protection laws, has introduced AB 537, The California Resort Fee Bill, which would call for all...
Hotel resort fees make history in the State of the Union Address this year President Biden harked that he was going to ban hotel resort fees. You know, “those fees can cost up to $90 a night at hotels that aren’t even resorts,” to thunderous applause at the State of...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.