Slow down, you move too fast

Thanks to technology, travel can be booked with a few quick swipes and clicks. For most people, it means the process is much faster. It also means more mistakes. Any reader of this site will no doubt be familiar with stories of a small error turning into a big...

The irrational logic of airline fuel surcharges

How do you turn sour grapes into a rare and expensive vintage? Ask your favorite airline — for over a decade they’ve been fermenting profits, ever since the fuel surcharges were no longer needed to cover oil price spikes. These surcharges aren’t subject to corporate...

Code-share seat assignments create an airline Catch-22

Airlines love to tout the benefits of code-share flights. But the truth is, the only people they really benefit are the airlines themselves. For those who might find the jargon confusing, a code-share is simply a flight that shows it’s operated by one airline,...