This was a denied boarding fiasco. Inquiring minds want to know why four members of the crew for another flight were trying to board a flight that was already full and otherwise ready to depart? Why was the airline willing to remove paying passengers to make room for the deadheading crew? Did the airline have the legal right to remove a paying passenger who has already been given a boarding pass and seated? Who called the police? And, what authority did the airport police have in this situation.
This is the time of year when emptier airport terminals are making a lot of passengers question the conventional wisdom about check-in times. And no, this isn’t a frivolous, first-world problem. Vacations have been ruined because of it. Marriages have ended. So let’s settle this question once and for all. There’s a simple answer — and a complicated one. The simple answer: Two hours for domestic flight, three hours for international flights. More or less.
Like many stories that go viral, the United Airlines leggings story was not as simple as it first seemed. Yes, United denied boarding to girls who were either pre-teens or young teenagers because the girls were wearing leggings, not allowed by the United dress code. And yes, other passengers were upset. This brouhaha shows the importance of social media and the need for good training.
In 2015, Delta formally introduced a new “basic” economy-class ticket, which doesn’t allow changes, refunds, upgrades or advance seat reservations. It had been testing the concept since 2012. Late last year, United (and, now, American Airlines) effectively matched the fare, with a twist: They also limit carry-ons to one personal item, à la Allegiant Air and Spirit Airlines. You can’t switch airlines to avoid these super-restrictive fares. All three major network carriers have embraced them.
Yes, you have the right to a little travel peace and quiet You probably already knew that, but now it’s official. Well, almost. The Department of Transportation (DOT) is pondering a rule that would require airlines to notify passengers if they allow the use of mobile wireless devices, such as smartphones, to make telephone calls […]