Flight changed by 2 hours — can I get a refund?

The flight time was perfect — a 3:15 p.m. nonstop from San Francisco to Orlando on a Friday afternoon of Martin Luther King’s birthday weekend. With that in mind, my clients booked a five-day stay at Disney World, because the flight time meant they...

What’s worse than a fee? Paying it twice!

My client hasn’t quite made premier status this year, but she decided it was worth any reasonable amount of money to avoid the back of the plane with United, especially on a long flight. Thus, when we booked a trip to India via Frankfurt, she cheerfully went to...