by Janice Hough | Dec 9, 2009
At the time of writing, British Airways workers are considering a strike to start Dec. 21. The strike vote has already been taken, but results will not be announced until Monday. The issues are reasonably standard: crew cutback and pay freezes. A strike around the...
by Janice Hough | Nov 30, 2009
Much has already and will continue to be written about Royal Caribbean’s new mega-ship, the “Oasis of the Seas.” With a capacity of over 6,000 passengers (plus crew), 16 passenger decks, and more bells and whistles than most amusement parks,...
by Janice Hough | Nov 25, 2009
With all the customer service “enhancements” the airlines like to trot out, one would think more customers would enjoy the travel experience. Unfortunately, it feels like many enhancements are either revenue enhancements — like fees — or simply...
by Janice Hough | Nov 24, 2009
Most travelers would probably say they aren’t worried about a crackdown on duplicate bookings. But new software being developed by the Airline Reporting Corporation and soon to be tested by American Airlines may complicate the life of innocent travelers as the...
by Janice Hough | Nov 13, 2009
A popular sign in small restaurants and stores many years ago used to say “In God We Trust,” all others pay cash. These days, however, in the travel industry, suppliers are putting their trust in credit and debit cards. It’s the cash they don’t...
