The travel industry is full of jargon. Airline-travel agency terms often seem meaningless to travelers, like “interline agreements.” “Interline agreement,” is anything but meaningless. Sadly, many people have discovered this fact of flying...
The AA/JetBlue arrangement is confusing, to say the least JetBlue is squandering its passenger-friendly image by creating an AA/JetBlue codeshare arrangement. They no longer play the service card. The message now seems to be, “We are now one of the big boys of...
We can all have a travel wish list. I used to have wish lists for where I want to travel. Then, I started a wish list for how I wanted to travel. Today, I have added a new travel wish list for travel policies I want to see instituted. I wish full air travel costs,...
Delta Air Lines is contesting a fine imposed by the Department of Transportation (DOT). The fine was imposed for failing to disclose code-share details about flights that they were selling. In other words, Delta would sell a flight across the Atlantic, let’s...
This headline seems nonsensical. However, in the mind of the airline executives and the policy folk at the Department of Transportation (DOT) it makes perfect sense. An airline seat is an airline seat isn’t enough for the industry. They take everything a step...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
