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Recent Posts
- Why good customer service suffers during the airline passenger crush
- How the FAA will integrate rockets, drones, and flying cars into our sky
- How will the Boeing/Air India situation affect summer travel in 2025?
- Your turn: What’s your take on the Air India disaster?
- 10 best luggage tag and identification tips for air travelers
Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- – Removal of restaurant fees from DC area eateries — this is an ongoing project
- – Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
- – Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- – Creation of the Advisory Committee for Aviation Consumer Protections
- – Advertised airfares now include airfare plus, mandatory taxes and fees
- – Lost/damaged/delayed luggage compensation limit increased to $3,800
- – Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- – Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- – Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.