Delta and Air France/KLM have proposed merging transatlantic operations in all but name Delta Air Lines and Air France/KLM are already in an unholy airline alliance called SkyTeam. That alliance, while approved by the Department of Transportation (DOT), is part...
What happens when travelers don’t put their middle name in international reservations? When making reservations for a trip to Europe, I had an opportunity to purchase a flash sale airfare for myself and a friend. The normal price of $1,000 had been reduced to...
These days travelers and travel agents alike have gotten used to fees. But we all wonder, what’s next? Air France has a new potential answer to that question — a fee to hold a reservation. This is a new fee with some advantages. It’s for economy class...
We are all well aware of the fact now that Americans are fatter than the average human. Apparently this now extends to our pets as well. Because a small pet by American standards is simply too big for European airlines. This little saga began when a client decided to...
Searchers combing the Atlantic Ocean between South America and Africa heard a previously undetected phantom ping from a sonar tape that recorded searches made immediately after the Air France A330 disappeared in a thunderstorm over the Atlantic. This development has...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
