Should emotional support animals bite or comfort?


FAA emotional support animal regulations need a major overhaul


Emotional Support Animal, Copyright © 2018 NSL Photography. All Rights Reserved.Last week, an American Airlines flight attendant was bitten by an emotional support dog on a flight from Dallas-Fort Worth to Greensboro, North Carolina. The flight attendant’s hand was injured enough to require five stitches.

Last year, on a Southwest Airlines flight, a six-year-old was attacked by an emotional support dog on the forehead when the youngster, like any other might do, reached out to pet the dog.

In 2017, Marlin Jackson went to his window seat on his Delta Airlines jet. Ronald Mundy was already in his middle seat, beside him, with his emotional support dog, reportedly a Lab mix weighing about 50 pounds, with him. Passengers said it growled at Mr. Jackson as he sat down.

Within moments, the growling was replaced by an attack. The dog bit Mr. Jackson multiple times, was pulled away, broke free and attacked again. Mr. Jackson suffered severe wounds to his face, lips and gums, requiring 28 stitches.

Emotional support animal incidents are serious and growing 

While these incidents aren’t an every day occurrence, the problem of emotional support animals on commercial aircraft is a serious and continuing problem. The animals are mostly untrained pets, unaccustomed to dealing with the public in cramped areas like aircraft cabins. While federal regulations impose limits on passengers wanting to fly with emotional support animals, they establish few restrictions for the animals themselves, to a large extent hamstringing the airlines.

READ ALSO: The emotional support animals scam?

Click here to subscribeService animals vs. emotional support animals

It’s important to differentiate between service animals and emotional support animals. Authentic service animals, such as guide dogs, are well trained, including how to behave in public. While we need regulations to ensure service animals are authentic before they’re allowed to fly, due to their training, they don’t pose the kinds of problems we have with emotional support animals.

Due to escalating complaints from passengers and flight crews, U.S. airlines have tightened emotional support animal rules to the extent possible. American Airlines, for example, permits only one emotional cat or dog per passenger. No other kinds of emotional support animals are permitted. The cat or dog must be at least four months old, clean, well-behaved and able to sit at the passenger’s feet or on their lap. While the rules appear to be sufficient, in my opinion, too many serious incidents show that they are inadequate to protect passengers and crew.

Are they pets? Or, emotional support animals?

Legitimate service animals, including psychiatric service animals (emotional support animals), are highly trained. Pets, normally, are not. Pets are expensive to fly. Emotional support animals are free.

Much of the emotional support animal safety rules stem from federal regulation of the animals. Emotional support animals on aircraft are regulated under Title 14, Chapter II, Subchapter D, Part 382, Subpart H, §382.117.

Unfortunately, the regulations were mostly written to attempt to stop passenger cheating. Passengers are required to prove they actually have a clinical need for their animal. Little thought was given to passenger and flight crew safety from the animals themselves.

To fly with an emotional support animal, passengers must have current documentation that states the passenger has a recognized mental or emotional disability and needs the animal for air travel support or support at their destination. The documentation must come from a licensed mental health professional treating the passenger.

There are some regulations about the animals, too. Airlines may reject animals that are too large or that would “pose a direct threat to the health or safety of others” or “cause a significant disruption of cabin service.” Unfortunately, it’s often extremely difficult to know in advance if an animal would pose a “threat” or “disruption.” That’s a significant regulatory weakness.

VPN: Key for Travelers' Internet Security DownloadAll emotional support animals should be carefully trained.

Considerably better would be adding specific requirements for training and safety certification for the animals to eliminate, to the extent possible, animals that are difficult to handle or dangerous.

It generally takes one to two years to train a service animal, while emotional support animals are untrained. In addition to training a service animal to perform its work tasks, its training includes both obedience and public access behavior.

Service animals learn how to behave in public and how to interact with the public.

Before a service animal can be certified by a quality training organization, it must demonstrate that it can handle the tasks for which it was trained, plus pass obedience and public access tests, too.

Mental health professionals and passengers are scamming the rules.

Federal regulations permitting emotional support animals on commercial aircraft should be replaced by regulations permitting certified psychiatric service animals. Requirements for passenger documentation certifying their need for a psychiatric service animal, plus the animal’s certification showing it has met stringent tasks, obedience and public access testing must be part of the regulations. The creation of a registry of accepted, certified service animal training programs should be mandated to eliminate the fake online certification and registration companies now certifying virtually any animal as an emotional support or service animal.

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It’s time to protect the flying public and flight crews from unsafe emotional support animals. It’s time to eliminate untrained and unsafe emotional support animals from airplanes and replace them with well trained, psychiatric service animals that will not endanger air travelers and flight crews.

I call upon the airlines to help their passengers and flight crews by calling for the FAA (Federal Aviation Administration) to rethink and rewrite its emotional support animal regulations to help airlines make their aircraft cabins safe for all.

(Image: Emotional Support Animal, Copyright © 2018 NSL Photography. All Rights Reserved.)

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