Make international travel easier and less stressful with these customs agents’ tips. US Customs and Border Protection (CBP) presents this list of tips for anyone traveling internationally. These tips can be found in the CBP “Know Before You Go” booklet. Knowing...
The DOT complaint system — the first step in the DOT legal policy for those wronged by airlines During the pandemic months, airlines garnered record numbers of complaints in the official Department of Transportation (DOT) airline complaint system. This is the first...
On May 15, Congress passed the long-awaited Federal Aviation Administration (FAA) Reauthorization bill. Included in the bill were five new slot pairs at Ronald Reagan Washington National Airport (DCA). The slots issue has been one of the more contentious issues on...
Airfares can be compared across airlines on computers, but not the extra fees. After 9/11, COVID issues, and the recession downturns, the airlines seem to face another financial pummeling being doled out by the economy. And at the same time, as airlines are...
Are you excited about the new airline consumer protection rules that rolled out with a one-two punch last month? There were so many, it’s almost hard to keep track. And maybe you’re saying to yourself: Finally, I’ll have some rights when I fly. Well, please, don’t get...
Do we need new rules for delayed and canceled flights? Will an EU system help in the US? I just returned from a trip to Spain. It seemed to me and my friends that the aviation system in Europe had avoided the horrible delayed and canceled flight experiences of the US....
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
