Airline lounges serve millions of guests annually and make the airlines billions of dollars. Airline lounges are a “money-making” amenity for millions of travelers and for millions in airline revenues. The COVID pandemic unleashed consumer craving and revenge travel....
Car data collected by automobiles is awesome. Unfortunately, few owners know about it. Today, you should know about car data collected by your car. All late-model sensors and cameras installed in automobiles can tell how you are driving. Tesla installed a camera...
Airline passengers can change tickets and correct errors within 24 hours of purchase Way back in 2012 the Department of Transportation (DOT) promulgated the 24-hour rule. This regulation requires airlines to provide travelers booking flights 24 hours to change them....
Air travelers in Europe have important international air travel rights unknown in the US regarding airline delays and damaged baggage contents. However, if passengers don’t know their rights, they don’t even know enough to ask. When flying between Europe...
Most adult Americans may now use online passport renewal. The online renewal application process is easier than the mail-in process. For expedited service, mail-in renewals remain required. Last week, U.S. Secretary of State Anthony Blinken announced that the...
Don’t let yourself be deceived by airline seating games of hide and seek. As the airlines have begun unbundling their airfares, many seats now require paid reservations. On some flights, I have seen every aisle seat and every window seat tagged with an extra...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
