Nine consumer advocacy groups sent a joint letter to Congress dealing with passenger protections. This letter deals with travelers’ urgent needs and priorities exacerbated by the pandemic. It also deals with passenger protections not finalized in the current bill....
A common flight credit rule should replace all “secret” workarounds to get your money from airlines Recently, Christopher Elliott, on his non-profit site, steers consumers through the many “flavors” of airline ticket credits. The thought of...
Airlines need a consistent sick-passenger rule. Haven’t we learned anything from the pandemic? Major US carriers getting rid of change fees was a welcome change for travelers, even if we weren’t in a pandemic. However, airlines still have no consistent...
For Travelers United, if the perimeter rule is updated, it will provide more competition and choice for the entire region. As Congress debates the FAA Reauthorization Bill this summer, the DCA (Washington Reagan Airport) Perimeter Rule is again in the crosshairs. This...
Travel agents and travelers alike are celebrating another step closer to pre-pandemic normal This month, the official COVID emergency in the US will be over. But, don’t forget international travel rules. But it doesn’t mean travelers can be casual. At the...
When are consumer airline advocates more effective than the aviation IT industry? When advocating about airline ancillary fees, a common-sense advocacy effort may be more effective. The country needs joint work to develop new airline ticket sales regulations. Last...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
