When an airline does not provide service or if refunds are not provided, use DOT’s Web form. During the pandemic, Travelers United fielded hundreds of complaints. I personally told travelers that if they wanted action they should complain to the Department of...
Aviation and environmental leaders work together to pass the Sustainable Skies Act. United Airlines CEO Scott Kirby, Airlines for America (A4A) CEO Nick Calio, and the Environmental Defense Fund’s senior vice president for climate Nathaniel Keohane, stood side by side...
DOT is finally getting going on ancillary fees more than three years after President Biden’s call for more competition. Passengers really don’t care how many fees there are. Nor do they hate ancillary fees. Consumers just want a way to know the full cost...
200 million Americans don’t realize foreign transaction fees can apply without foreign travel US consumers waste millions of dollars each year paying foreign transaction fees on credit cards. In many cases, they don’t even know they’re paying these...
Flight delay compensation and checked baggage delay refund rules are DOA. More than three years after it was first proposed, the Department of Transportation announced a new flight delay compensation rule. This would have triggered automatic refunds if flights were...
Consumer protection notification and DOT airline complaint systems need improvement. We are still waiting for the second iteration of the DOT’s new consumer complaints system. Now that the Trump Administration is in charge, expect more than a few delays....
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
