Hotel ads can be annoying because they aren’t always based on reality. A hotel room is not just a hotel room. For those of us in the travel industry, whether on the agency or supplier side, Trivago is today’s prime violator. It mocks those who don’t...
It takes knowing what you need from your hotel and attention to the details of hotel reviews to successfully interpret them and find the best hotel for your stay. Last week, I wrote about my tips to sort fake travel reviews from honest ones. It’s not always easy...
When luxury is out of the question, you can have a semi-luxury vacation with this hack. If you’re a “price is no object” traveler, you won’t want to bother with this post. If you’re someone who has no interest in staying in a four- or...
Don’t shrug when hotels have room problems and resort fees that are upsetting. Complain, write an online review and don’t return unless the hotel fixes their problems. I wrote about my hotel pet peeves last fall, but with recent hotel stays being the...
What appear to be a-la-carte service costs are really resort fees in disguise The Wall Street Journal recently profiled the fourth-largest hotel group in the country. MCR hotels were touted for charging guests for individual hotel amenities. The main hotel profiled in...
Some of my pet hotel peeves can ruin your stay. For those that can be fixed, don’t hesitate to have the hotel correct them immediately. Whether traveling for business or pleasure, hotels can make or break your trip. They can help you get the rest you need or...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
