The longest-flight-first rule can save hassles when forced to fly on connecting flights. Nobody likes booking connecting flights — well, almost nobody. Admittedly, I’ve known a few people who like a chance to stretch their legs or take a smoking break, and...
The federal government has redefined truth in advertising. Make sure to read the fine print. How are we to know what the price of travel products will be? The DOT allows airlines to separate baggage, seat assignments, and more from airline tickets. The FAA allows at...
Account authentication is complicated at United. It is a form of two-factor authitication. Anyone who’s spent any time in a United Club at an airport or even in a United Airlines boarding area in the past few years knows the drill — someone talking loudly into...
The mandates in the 2024 FAA reauthorization law are an opportunity to do even more on behalf of the flying public. This consumer letter on FAA rules provides ways to help. The undersigned consumer letter on FAA rules urges the Biden Administration and the Department...
I have 12 common-sense sleep secrets that will help you get to sleep and stay asleep on long-haul flights. Later this year, I’ll be on some very long flights, lasting from twelve to almost twenty hours. I’ve been on long flights before, but almost twenty...
Stuff happens, as any frequent traveler knows – that’s the truth about delays. A lot of stuff happens to airlines to cause delays. Planes have mechanical delays, lights come on that might be mechanical problems, and weather causes ground stops or delays on the...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
