We need common airline flight credit rules for airfare refunds and flight credit protection. The pandemic refund issue has been screwed up for consumers since the beginning. It is a major issue with more than $10 billion in outstanding flight credits, estimated by the...
COVID still affects travel. Don’t fool with the coronavirus. Respect it. As a travel agent and someone who loves to travel, it’s been great to see COVID restrictions loosening on travel worldwide. But COVID still affects travel even if the virus is weaker....
Some air travelers think it’s alright to fly while contagious with COVID. They are wrong! I know of several people who recently flew while infectious with COVID. I’ve heard from angry readers who also know people who have flown while contagious with COVID....
Why are Americans shaking in their boots and fighting each other while there is an international push to normalcy again? I just returned from a month in Italy. Other friends of mine live in France and Spain. Yet other international travel analysts traveled from the...
Finding COVID tests in Europe is real work. I’ve been in Venice for the past three weeks. I have been asked repeatedly about how Americans returning home can get their COVID test before flying. At first, I said it was easy, just like the CDC. Then I learned that...
Mask mandates are not the only problems that airlines face. This point is not about the third rail, or perhaps I should say, the middle seat, of arguing airline mask mandates. As of the time of writing, mask mandates are gone. And even had a judge not struck down the...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits.
Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
Creation of the DOT Consumer Advocate to focus on aviation consumer protections
Full Fare Act — Advertised airfares now include all mandatory taxes and fees
Lost/damaged/delayed luggage compensation limit increased to $3,500
Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
Once airfare is purchased, that airfare and ancillary fees cannot be increased
Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
