by Janice Hough | Mar 18, 2025
New Southwest changes will not affect me personally. They are a mistake and will change the airline. True confessions up front. As a travel agent, I almost never booked flights on Southwest since they finally ended all commissions in 2007. Nor do I fly them. These...
by Janice Hough | Mar 11, 2025
Once upon a time, we didn’t have electronic tickets — paper was king. The ticket number mattered then and still does. It was one of those calls, more than a decade ago, that we laugh about now. My travel agency client, who is also a friend, was traveling to...
by Ned S. Levi | Mar 10, 2025
I have eight air travel planning mistakes air travelers need to avoid to make their air travel easier with fewer problems from airline personnel. Air travel planning mistakes for your journey are easy to make. There are a large variety of factors that you must take...
by Christopher Elliott | Mar 7, 2025
The airline industry is moving quickly to undo consumer protections. Put in place during the last four years, last few weeks, the major U.S. airlines asked the Transportation Department to drop a proposal to compensate passengers for flight disruptions. A court has...
by Janice Hough | Mar 4, 2025
When faced with an uncooperative airline agent, call the airline again. When there are problems with airline tickets, humans are often the best solution. As much as carriers tout their automatic rebooking programs, those programs are limited and not very creative....
by Christopher Elliott | Feb 26, 2025
From AI to self-service airline apps, has the industry taken travel self-service too far? Annette Johnson thinks so. Travel self-service has gone too far. She’s watched airlines drop their phone support and add fees for airport check-ins that use a human agent. Some...
