by Charlie Leocha | Oct 1, 2010
The Department of Transportation (DOT) proposed rulemaking (NPRM) has stirred up plenty of controversy. Any time an agency of the government takes up the mantel of consumer protection, business is going to cringe. Ultimately, we know what’s good for customers is...
by Charlie Leocha | Sep 30, 2010
The Italian minister of tourism, known for her hot legs and short skirts more than for her political prowess, has come out swinging at Apple for including a light-hearted app about Italy for download. Italy was touted as being the land “Pizza, Mafia, Pasta and...
by Charlie Leocha | Sep 30, 2010
The folk in my home state of New Hampshire will be grumbling. It seems that peak leaf peeping adventures are no longer considered to be in New Hampshire and Vermont or even in New England. Yes, Maine, Massachusetts, New Hampshire and Vermont are part of the top 10,...
by Charlie Leocha | Sep 29, 2010
There is apparently a new hotel scam moving through the industry. The Association of Retail Travel Agents (ARTA) is alerting people to a new way to separate hotel clients from their credit card information. An ARTA travel agent was staying at a Courtyard by Marriott...
by Charlie Leocha | Sep 28, 2010
The current Department of Transportation (DOT) rulemaking includes a “choice of forum” section that highlights an important customer service loophole faced by America’s airline passengers. Basically, airline passengers have no rights in the U.S....
