by Janice Hough | Sep 2, 2009
Last month, I wrote about minimum connecting times, and how they can be, well, a little optimistic. But today, in our Galileo reservations system, a service used by about a third of travel agents, I just might have found the most ludicrous, over-optimistic,...
by Janice Hough | Aug 31, 2009
As many travel articles and posts have noticed, airlines are making an increasingly large part of their revenue from change fees. Which, while sometimes irritating, is certainly their right. From a travel agent perspective, it’s certainly not our favorite part...
by Janice Hough | Aug 28, 2009
The battle between the airlines and passengers regarding the amount of “stuff” (that’s a technical term) that passengers can bring with them is seemingly never-ending. Checked baggage fees keep going up and up, and carry-on limits are more carefully...
by Janice Hough | Aug 27, 2009
We’re barely into back-to-school season and already the worrisome stories are circulating. A USA Today story recently estimated as many as half the U.S. may end up infected with H1N1 aka “swine” flu. Now, many if not most of those cases could be...
by Janice Hough | Aug 26, 2009
A relatively new addition in the long list of travel jargon terms is the “married segment.” As with many airline creations, the concept was invented to increase revenue. But in the worst case, married segments can also result in booking a ticket that could...
