by Janice Hough | Jan 15, 2010
It’s the time of year when airlines send out their new frequent flier cards, and advise travelers if they have kept, upgraded or lost their status. Whichever category you fall into, here’s three quick tips to make the process smoother. 1. Make sure the...
by Janice Hough | Jan 14, 2010
Like many travel agents, I have a love-hate relationship with travel review sites. In an ideal world, first-hand experience is best. But no one can see every hotel. So often agents have to turn to reviews. The most unbiased reviews tend to be the paid services, like...
by Janice Hough | Jan 13, 2010
Does cruise insurance cover the military if they have to deploy? Surprisingly, the answer from Carnival was, “It is NOT covered.” Confirmed by two people at Carnival and two at the insurance agency, the policy would provide coverage if and only if he was...
by Janice Hough | Jan 12, 2010
This is not a joke. With all the worries over terrorists on planes, the Canadian Transportation Agency is taking some new steps, to keep passengers safe from peanuts. As reported by CBC (the Canadian Broadcasting Company) it will no longer be sufficient for Air Canada...
by Janice Hough | Jan 11, 2010
Many posts on Consumer Traveler are about problems or airlines, hotels and car rental companies treating consumers and/or travel agents badly. But, this week I had a resort, Miraval Resort and Spa, make an exception that benefited both my clients and the agency. So...
