by Janice Hough | Jan 25, 2010
Nonrefundable and nonchangable hotel rates are one of my least favorite parts of the travel industry. Yes, they are often a good deal, but yes, they are often a recipe for disaster, especially when clients find out that the hotel means it. When a longtime client asked...
by Janice Hough | Jan 22, 2010
In theory the Department of Transportation (DOT) fines airlines to keep them from misbehaving. Most recently, the DOT caught United Airlines leaving a 7 1/2 percent federal excise tax out of some of their fare quotes for two days. According to United it was a simple...
by Janice Hough | Jan 21, 2010
As a travel agent and reasonably frequent traveler, I know “the rules.” If you really must have something with you at your destination, don’t check it in your luggage. And, I’ve learned over time that for flights when you simply have too much...
by Janice Hough | Jan 20, 2010
Another of our bloggers, Janice Hough, has her perspective on RCCL’s decision to continue port calls to Ladabee and its pristine beach. While many travel companies create their own worst public relations messes, Royal Caribbean Cruise Line has found themselves...
by Janice Hough | Jan 19, 2010
Much has been made of the increasing baggage fees charged by airlines, a trend in the U.S. so far only resisted by Southwes Airlines. Certainly when traveler are looking at paying as much for their luggage as for their ticket on a short flight, it’s an issue....
