Changing a return flight on a round-trip ticket can trigger massive additional costs. Whatever they say and however they explain it, increased return flight costs are often pure gravy for the airlines. Indeed, if passengers change from primarily empty to full flights,...
Complex airline rules mean many interpretations Airline rules are complicated enough that even most frequent fliers have a hard time keeping track of them. However, even many airline employees can’t keep track of them, and airline rules are subject to many rule...
Read your airline ticket, then reread it again — it is important Since it was 14 degrees in Chicago, I figured all the passengers on my United Airlines Sunday afternoon flight to San Jose were especially happy when the door was closed for an expected on-time departure...
For some of us, “old fashioned” is the way to travel — with paperback books. Admission upfront — I’m a travel agent and a regular traveler. It is easy to understand the advantages of reducing weight and bulk in luggage and limiting what’s in a...
Seven times able-bodied passengers might not want an exit-row seat For many economy-class travelers, an exit-row seat is the holy grail of seating. And generally, everyone wants to sit in one. As a travel agent, I’ve had several families with young children or...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
