With the state of the ATC, airline delays and cancellations are to be expected If anyone is in the lineup for a free space on a different flight because they were bumped from a previous flight, join the club. How you should deal with airline delays and cancellations...
Holiday travel is hard. You must contend with the crowds, the high prices, the end of the shutdown — and the weather. This holiday season, I’ll probably see it all. Snow in the Pacific Northwest for Thanksgiving, thunderstorms in Chile for Christmas and stifling...
It could happen to you. Delayed and canceled flights are happening with greater frequency during this shutdown. This, however, is considered a delay or cancellation beyond the airline’s control. This is especially true if your flight is part of the FAA slowdown...
Ruined vacations by a toxic blend of self-importance and social blindness. Bad behavior in hotels has been front and center lately. A recent survey by Expedia suggested hotel faux pas are a growing problem. Topping the list of no-nos: bare feet in hotel common areas...
What should be included in hotel room servicing? For the last decade, many hotels have automatically charged “resort” fees to guests to cover amenities like daily newspapers, bottled water, and use of exercise facilities. Hotels believed these fees, often added after...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
