Is it stealing from your hotel room when you take pens and bath amenities? What about robes and towels? When Lynn Culver checks into a property, she helps herself to the soaps and shampoos in her room. If housekeeping replaces the items, she takes the new ones, too....
The long-haul flight between Doha, Qatar, and Auckland, New Zealand, is one of the longest in the world. It seems to never end and crosses 10 time zones in 16 hours. How do you choose the right airline for a long-haul flight like that? It’s not an abstract...
It’s that moment of hesitation before you head out the door. The one where you ask, “What about my hotel room safety? Is it safe to leave my valuables in my hotel room?” It happens to me often, not just because I practically live in hotels but also because I often...
Comfort has gone out the window. Here’s what to do to get a good night’s sleep. Janet Heller wishes the hotel she recently booked in Chicago had come with a warning label. After she checked in, she started hearing sirens. And that’s when she looked...
Survey: These cities will disappoint — and these won’t Cancel Cancún. Skip Antalya. Forget Punta Cana. A new report reveals the destinations where travelers feel most duped by glossy ads and influencer hype. It’s called Paris Syndrome. These cities...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
