by Charlie Leocha | Jan 12, 2010
It is interesting that the only airline not charging for luggage these days and airlines focused on customer service are increasing load factors and traffic. What is Southwest’s special elixir to have a load factor jump by five times any of its competitors?...
by Janice Hough | Nov 13, 2009
A popular sign in small restaurants and stores many years ago used to say “In God We Trust,” all others pay cash. These days, however, in the travel industry, suppliers are putting their trust in credit and debit cards. It’s the cash they don’t...
by Charlie Leocha | Aug 24, 2009
Naked man goes wild on a Southwest flight from Oakland to St. Louis. Former pickpockets in London are being hired to put more than $100,000 back into British (and anyone other luck folk’s) pockets. A 6-year-old gets hired as Director of Fun. We aren’t...
by Janice Hough | Dec 26, 2008
I just had a totally “no frill” airline experience. I am not exactly a fan of US Airlines, their customer service and their surcharges, but I just discovered an airline that charges even more fees and gives less service. It is not an unknown third-world...
