by Janice Hough | Mar 9, 2021
Profitable change and cancellation fees cloud the airlines’ duty of passenger care and sick passenger rule The concept of nonrefundable tickets with change fees has been around for decades. And sick passenger rules requiring them to pay should they choose not to...
by Charlie Leocha | Apr 8, 2020
When passengers cancel flights, they lose. Airlines win. With a nonrefundable ticket, that’s the inconvenient truth The Department of Transportation (DOT) says that airlines that cancel flights must provide refunds in cash. But, what is the situation when the...
by Charlie Leocha | Apr 27, 2017
Do we need a law to provide humane personal space on planes? As the US digests confrontations between airline crews and passengers, questions are swirling about what has caused this us-vs.-them attitude between passengers and airlines. Some of the reasons seem clear,...
by Ned S. Levi | May 9, 2016
It seems as though almost every day we read about someone being kicked off flights in the U.S. The Federal Aviation Administration (FAA) characterizes them as “unruly” in their statistics, but the actual reasons they’re thrown off their flights varies widely....
by Ned S. Levi | Nov 9, 2015
On a Baltic cruise some years ago, the ship had pancakes at breakfast. They looked great. I should have asked what was in them, but didn’t. It took just one bite to know they were banana pancakes. I shot like a rocket to my stateroom to get my allergy...
