When faced with an uncooperative airline agent, call the airline again. When there are problems with airline tickets, humans are often the best solution. As much as carriers tout their automatic rebooking programs, those programs are limited and not very creative....
Over and over we read something like this, “If it’s a really complicated and/or special trip, you should consider using a travel agent, but for simple flights within the U.S, just go ahead and book online.” And yes, online booking for domestic...
The first lesson of this story is a simple one, that if it’s imperative to be somewhere at a given time, plan travel with some buffer time. A day, if possible, but certainly hours. The other lesson is less simple, because this business trip to London illustrates...
Most regular travelers, and travel agents, have gotten somewhat used to the drill on change fees with the legacy carriers. Whether they are fair or not, these fees are usually pretty consistent: When any part of a ticket is changed before travel commences, the entire...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
