by Charlie Leocha | Nov 2, 2013
Southwest Airlines reaps customer satisfaction by keeping it simple. Dogs find a school to help them train for the problems of flying. Don’t we wish we had such lessons? Google glass may be coming to an airport or other customer service systems bringing...
by Janice Hough | Oct 30, 2013
In general, the least expensive airline fares are nonrefundable. While business travelers may want or need flexibility, leisure travelers automatically go for what they perceive to be the best deal. But, as with most generalities, this isn’t always true. Even...
by Charlie Leocha | Oct 29, 2013
This talk was given on the Monday before IATA’s World Passenger Conference (at which no passengers seem to be invited to attend) held in Dublin, Ireland. Charlie Leocha presented together with representatives of the American Society of Travel Agents, the...
by Charlie Leocha | Oct 24, 2013
An article in the New York Times reports that TSA is using an extensive range of records as it clears passengers to fly here in the USA. We know that the terrorism watch center is pinged to clear every passenger, but now there is another Department of Homeland...
by Janice Hough | Oct 23, 2013
Making plans to go somewhere warm during the holidays? Whatever holiday Americans celebrate, the last two weeks of December and first week in January are no doubt the most popular time to try to get away. Even for those who don’t celebrate anything, it’s...
by Charlie Leocha | Oct 20, 2013
Tablet computers, flatscreens, 3D game consoles — at this time of the year modern technology will be on many Christmas lists. While iPad & Co. are already part of the basic equipment of technology-lovers, many hotels are going even further. How about room keys...
