Are airlines charging the wrong baggage fees?

At this point, with a few exceptions, fees for checked luggage are pretty ubiquitous. And, passengers are resigned to paying them. From a traveler and travel agent perspective, however, I think they’re charging fees for the wrong baggage. With a simple change,...

Should TSA be armed? Or, wear pastel polo shirts?

In the uproar over the TSA agent being shot at LAX, many questions have been raised about whether or not TSA workers should be armed and about their role in airport security. Though the shooting of a TSA officer is tragic, it should not come as a surprise when these...

Business class on Austrian Airlines … but no mileage?

As carriers increasingly turn to partner carriers to expand their networks, more and more travelers are running afoul of dreaded “no mileage fares.” For travelers on legacy carriers, published fares are generally fine. And the only tickets that generally...