Online booking mistakes can happen easily and are hard to undo Thanks to technology, travel can be booked with a few quick swipes and clicks. For most people, it means the process is much faster. It also means more online booking mistakes. Any reader of this site will...
Talk is cheap. What’s in your terms and conditions is the only thing that matters Rental owners lie—at least the one who rented Jing Wen Xiong and her husband a private room in London did. He told the newlyweds they would only have to share a bathroom with...
If an online travel agency never sends you a confirmation or receipt, do you still have to pay? That’s what Geraldine Martin wants to know after she failed to receive a confirmation for the vacation rental she was trying to book in Andalusia, Spain. But later — much...
If you’re planning a vacation rental stay, you need to do one thing before you kick off your shoes and unpack — if you don’t want to end up with surprise vacation rental cleaning fees. Grab your phone and start taking pictures. Lots of pictures. I speak from personal...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
